Auth0 Leadership Series
Bring your customer into focus.
Customer Visions is an invitation only leadership series for CDOs and CMOs, exclusive to Australia's top digital and marketing executives. One question sits at its centre: what is your business vision?
Series speakersGracie Otto, "Big" Sam Young & Zoe Foster Blake
01 · Why this conversation, now
The information that matters is often nowhere to be seen.
How well are we connecting with our customer? As marketing leaders we manage large technology stacks, filled with data, inputs and insights. Yet so often on the campaign trail, the information that matters is nowhere to be seen.
We need to create a sharp vision for what it is our customers actually want. To do that, we need a strategy that is customer centric, personalised, and frictionless.
Join Auth0 and Innovatus Media as we explore this alongside some of Australia's leading visionaries, and work through what it means to be visionary, and how to build the steps to successfully execute upon it.
So the biggest question we need to answer is, what is our business vision?
The question at the centre of the series
02 · Series speakers
The Curated Visionaries, Leading Their Fields
The sessions and speakers have been curated to showcase what it means to be visionary, and how to build the steps to successfully execute upon it.
Gracie Otto
A distinguished Australian filmmaker whose documentary OTTO BY OTTO, about her father Barry Otto, won Best Film at the AACTA Awards. Her earlier films earned international acclaim, and she has directed hit series including HEARTBREAK HIGH and DEADLOCH. Between projects, she creates striking fashion films for brands including Zimmermann.
"Big" Sam Young
A career pressure cooked, flash fried, and now braising on a low, gentle simmer. Inspired by the taste of his travels through Italy, Canada, Hong Kong, Vietnam and Malaysia among others, Sam has worked in Sydney's top restaurants including Mr. Wong, Ms G's, Queen Chow and Totti's, and more recently as head chef at Lotus.
Zoe Foster Blake
An Australian author, entrepreneur and former beauty journalist, best known for founding the skincare line Go-To Skin Care and writing numerous books, including bestselling novels and award winning children's picture books.
03 · The focal path
Three lenses. One point of focus.
A sharp customer vision is not found, it is focused. Each session works the strategy through three lenses until the picture resolves.
Customer centric
Put the customer, not the stack, at the centre of the strategy. What does a genuine customer signal look like before your tools decide what to do with it?
Personalised
Recognised once, personalised everywhere it matters. How do you turn identity into relevance without asking the customer to repeat themselves?
Frictionless
The experience promised in the strategy deck, delivered in production. Where does friction still hide between your brand and your customer?
The point of focus: what is our business vision?
The sessions and speakers have been curated to showcase what it means to be visionary, and how to build out the steps to successfully execute upon it.
04 · The series, city by city
Sydney and Melbourne.
Two executive roundtable dinners, 12 senior execs at each table.
Sydney
- DateThursday, 15 October 2026
- Time6pm to 9pm
- FormatExecutive roundtable dinner
- VenueTBC
- Capacity12 senior execs
Melbourne
- DateThursday, 12 November 2026
- Time6pm to 9pm
- FormatExecutive roundtable dinner
- VenueTBC
- Capacity12 senior execs
05 · Run of show
The shape of the evening.
Arrival & registration
Guests check in and are seated.
Welcome & context briefing
Auth0 opens with a short framing of the focal path: centric, personalised, frictionless.
Leadership conversation
Facilitated discussion with the session's speakers.
Closing remarks & networking
Key takeaways, then open networking.
06 · Request an invitation
Seats are limited and confirmed by invitation.
Complete the form and the Innovatus team will follow up to confirm your place in Sydney or Melbourne, or add you to the waitlist if the room is full.
Invitation only · CDO / CMORequest received
The Innovatus team will be in touch to confirm your place at Customer Visions.